Terms of Service

Effective Date: April 3, 2026  |  Last Updated: April 3, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Imos Pizza ("Company," "we," "us," or "our"), governing your access to and use of the Site and all associated services, features, content, and functionality offered through chick-imos.click.

By visiting the Site, creating an account, placing an order, subscribing to any promotional communication, or otherwise interacting with any feature of the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using this Site on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

You must be at least thirteen (13) years of age to use this Site. If you are under the age of eighteen (18), you may only use this Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms. We do not knowingly collect personal information from children under the age of thirteen (13) without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

2. Description of Services

Imos Pizza operates as a food service business offering customers the ability to browse our menu, place orders for food and beverages, schedule deliveries or pickups, and engage with promotional content through the Site located at chick-imos.click. Our services may include, but are not limited to:

• Online ordering for food and beverage items, including pizza, appetizers, sides, and drinks;
• Carryout and delivery order placement and scheduling;
• Account creation and order history management;
• Promotional offers, loyalty programs, coupons, and discount codes;
• Customer support and communication services via email or online messaging;
• Informational content about our locations, hours of operation, and menu offerings.

All services are provided subject to availability. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Delivery availability and estimated delivery times may vary based on your geographic location, demand, weather conditions, and other factors outside of our control. Delivery areas are subject to change without notice.

3. Account Registration and User Obligations

To access certain features of our Site, including placing online orders and tracking order history, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration form;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your password confidential and not share it with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to terminate or suspend your account at our sole discretion if we believe that you have violated any provision of these Terms, provided false or misleading information, or engaged in any conduct that we deem harmful to other users, the Company, or third parties.

4. Prohibited Activities

By using our Site, you agree that you will not engage in any of the following prohibited activities:

• Using the Site for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations;
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity;
• Posting, transmitting, or distributing any content that is defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable;
• Attempting to gain unauthorized access to any portion of the Site, other user accounts, computer systems, or networks connected to the Site through hacking, password mining, or any other means;
• Using any automated tools, bots, scrapers, crawlers, or similar technology to access the Site, collect data, or place orders without our express written permission;
• Introducing viruses, Trojan horses, worms, malware, or any other malicious or harmful code or files;
• Interfering with or disrupting the integrity, performance, or operation of the Site or servers or networks connected to the Site;
• Collecting or harvesting any personally identifiable information from the Site without authorization;
• Using the Site to send unsolicited communications, spam, chain letters, or other unauthorized advertising;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site;
• Attempting to decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of any software used on or in connection with the Site;
• Placing fraudulent, false, or fictitious orders for the purpose of obtaining unauthorized discounts or otherwise abusing our promotional systems;
• Engaging in any activity that could damage, disable, overburden, or impair the Site or our servers.

Violation of any of the above prohibited activities may result in immediate termination of your account, reporting to appropriate law enforcement authorities, and/or pursuit of civil or criminal legal remedies to the fullest extent permitted by applicable law.

5. Ordering, Payment Terms, and Pricing

5.1 Placing Orders

When you place an order through our Site, you represent that you are legally authorized to make purchases using the payment method provided. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity.

Once you submit an order, you will receive a confirmation email or on-screen confirmation to the email address or contact information associated with your account. This confirmation does not constitute our acceptance of your order; it is merely an acknowledgment that we have received it. Order acceptance occurs when we begin preparing your order.

5.2 Pricing and Taxes

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes or delivery fees, which will be disclosed to you at checkout before you confirm your order. We make every effort to ensure that our pricing information is accurate; however, if a pricing error occurs, we reserve the right to cancel your order and provide a full refund if payment has already been processed.

Applicable sales taxes will be charged in accordance with federal, state, and local tax laws. The applicable tax rate will be determined based on the delivery or pickup address associated with your order.

5.3 Payment Methods

We accept various forms of payment as displayed at checkout, which may include major credit and debit cards, and other approved payment methods. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

All payment transactions are processed through secure third-party payment processors. We do not store complete credit card numbers on our servers. Your payment information is handled in compliance with Payment Card Industry Data Security Standards (PCI DSS).

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. If you experience an issue with your order — such as receiving incorrect items, items of unsatisfactory quality, or an order that was not delivered — please contact us promptly at [email protected]. We will review complaints on a case-by-case basis and may offer refunds, credits, or replacements at our sole discretion.

Cancellation of an order may not be possible once it has been accepted and preparation has begun. Please contact us as soon as possible if you need to modify or cancel your order.

6. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and layout of the Site (collectively, "Content"), is the property of Imos Pizza or its content suppliers and is protected by United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Imos Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Imos Pizza or its affiliates or licensors. You may not use such marks without the prior written permission of Imos Pizza. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with placing orders and utilizing our food services. This license does not include the right to:

• Modify or copy the materials;
• Use the materials for any commercial purpose or for any public display;
• Remove any copyright or other proprietary notations from the materials;
• Transfer the materials to another person or "mirror" the materials on any other server;
• Create derivative works based on the Content.

Any unauthorized use of the Content or Site immediately terminates the license granted herein and may result in legal action. We reserve all rights not expressly granted in these Terms.

7. User-Submitted Content

If you submit reviews, comments, feedback, suggestions, photos, or other content to us through the Site or any affiliated platform (collectively, "User Content"), you grant Imos Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media, for any purpose related to our business operations and marketing.

You represent and warrant that you own or control all rights to the User Content you submit, that the content is accurate, and that use of the content does not violate these Terms or any applicable law or regulation.

We reserve the right to remove any User Content at any time, for any reason, without notice to you.

8. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. These links are provided for your convenience only. We have no control over the content, policies, or practices of any third-party sites or services and are not responsible for any content, advertising, products, or other materials on or available from such sites or services.

Your use of third-party sites is subject to the terms and policies of those sites. We encourage you to review the terms of service and privacy policies of any third-party sites you visit. The inclusion of any link does not imply our endorsement of the linked site or its operators.

9. Disclaimer of Warranties

THE SITE AND ALL CONTENT, SERVICES, PRODUCTS, AND OTHER MATERIALS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Site will be uninterrupted, timely, secure, or error-free;
• The results obtained from using the Site will be accurate or reliable;
• The quality of any products, services, information, or other material purchased or obtained through the Site will meet your expectations;
• Any errors in the Site will be corrected.

No advice or information, whether oral or written, obtained by you from Imos Pizza or through the Site, shall create any warranty not expressly stated in these Terms.

Allergen and nutritional information provided on the Site is offered as a general guide only. Menu items may be prepared in facilities that handle common allergens. It is your responsibility to consult with our staff regarding specific dietary needs, restrictions, or allergies. We are not responsible for any adverse reactions resulting from the consumption of our food products.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of, or inability to access or use, the Site or services;
• Any conduct or content of any third party on the Site;
• Any content obtained from the Site;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any errors, mistakes, or inaccuracies of content;
• Personal injury or property damage of any nature whatsoever resulting from your access to and use of our Site;
• Any interruption or cessation of transmission to or from the Site;
• Delayed or failed delivery of food orders due to circumstances beyond our reasonable control.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO IMOS PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site, including but not limited to any data or content you submit, post, or transmit;
• Your violation of any rights of a third party, including but not limited to intellectual property rights or privacy rights;
• Your violation of any applicable federal, state, or local laws or regulations;
• Your negligence, willful misconduct, or fraudulent conduct;
• Any claim that your User Content caused damage to a third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. You will not settle any such claim without our prior written consent.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Imos Pizza operates, without giving effect to any choice of law or conflict of law provisions. You agree that any legal action or proceeding arising out of or related to these Terms or your use of the Site shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States.

To the extent applicable, these Terms are also subject to the following federal laws and regulations:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45 — governing unfair or deceptive acts or practices in commerce;
• Electronic Communications Privacy Act (ECPA) — governing the interception of electronic communications;
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. — governing the collection of personal data from children under 13;
• CAN-SPAM Act, 15 U.S.C. § 7701 et seq. — governing commercial email communications;
• Americans with Disabilities Act (ADA) — to the extent applicable to our digital services.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), as well as California's Unfair Business Practices Act (California Business and Professions Code § 17200 et seq.). These rights are detailed further in our Privacy Policy.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to respond within thirty (30) days. If the dispute cannot be resolved informally within sixty (60) days of the initial notice, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT OR INJUNCTIVE RELIEF TO PROTECT INTELLECTUAL PROPERTY RIGHTS, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT, IN ACCORDANCE WITH THE CONSUMER ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION (AAA). The arbitration shall be conducted in the English language. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR MULTI-PLAINTIFF ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

13.4 Opt-Out Right

You have the right to opt out of binding arbitration within thirty (30) days of first accepting these Terms by sending a written notice to us at [email protected] stating your full name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, you agree that any disputes shall be resolved in the applicable courts described in Section 12.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Site or maintain an account with us. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to the Site or your account at any time, with or without cause, and with or without notice;
• Refuse service to anyone for any reason at any time;
• Discontinue any feature, product, or service offered through the Site.

Upon termination of your account or access to the Site, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

If you wish to terminate your account, you may contact us at [email protected] to request account deletion. Please note that certain information may be retained as required by law or for legitimate business purposes.

15. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify you through the email address associated with your account, through a prominent notice on our Site, or through other means we deem appropriate.

Your continued use of the Site following the posting of revised Terms constitutes your acknowledgment and acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Site and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check for changes to these Terms.

16. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

The failure of Imos Pizza to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Imos Pizza.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Imos Pizza with respect to your use of the Site and our services. These Terms supersede all prior or contemporaneous communications, proposals, representations, and agreements, whether oral or written, between you and Imos Pizza regarding the subject matter herein.

No agency, partnership, joint venture, employment, or franchise relationship is intended or created by these Terms or your use of the Site.

18. Force Majeure

Imos Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or epidemics, fire, flood, earthquake, storms, power failures, telecommunications failures, labor disputes or strikes, acts of government, war, terrorism, riots, civil unrest, supply chain disruptions, or any other event or circumstance beyond our reasonable control (each, a "Force Majeure Event").

In the event of a Force Majeure Event, our obligations under these Terms shall be suspended for the duration of the Force Majeure Event, and we shall make reasonable efforts to resume normal operations as soon as practicable.

19. Accessibility

Imos Pizza is committed to ensuring that our Site is accessible to all users, including individuals with disabilities, in compliance with applicable accessibility standards. If you experience difficulty accessing any feature of our Site due to a disability, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs and provide you with the information or service you are seeking in an accessible format.

20. Electronic Communications and Consent

By using our Site, creating an account, or placing an order, you consent to receive electronic communications from us, including order confirmations, receipts, promotional materials (if you have opted in), and notices regarding changes to our Terms or policies. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions contained in those communications or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, you will continue to receive transactional and account-related messages.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information below:

We strive to respond to all inquiries within five (5) business days. For time-sensitive matters related to your order, please indicate "URGENT" in the subject line of your email.