Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at chick-imos.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent and responsible manner in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Privacy Policy, please discontinue your use of our services.

1. Who We Are

Imos Pizza operates the website located at chick-imos.click and provides food ordering, delivery, and related services to customers across the United States. For questions, concerns, or requests related to this Privacy Policy, you may contact us using the information provided below:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website at chick-imos.click and any related subdomains or landing pages;
• Online food ordering and delivery services;
• Email communications, newsletters, and promotional campaigns;
• Customer support interactions via phone, email, or online chat;
• Loyalty programs, promotions, contests, and surveys;
• Any other services or platforms where this Privacy Policy is posted or linked.

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. Those third parties operate under their own privacy policies, and we encourage you to review them before sharing any personal information.

3. Information We Collect

We collect several categories of personal information depending on how you interact with our website and services. The categories we collect include:

3.1 Personal Identification Information

When you register for an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses (street address, city, state, ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password (for account holders)
• Profile preferences and saved order history

3.2 Payment and Financial Information

To process transactions, we collect payment information, including:

• Credit card or debit card numbers (processed securely through third-party payment processors)
• Billing address associated with the payment method
• PayPal, Apple Pay, Google Pay, or other digital wallet identifiers
• Transaction amounts and order details

Please note that we do not store complete credit card numbers on our own servers. Payment card data is processed and stored by our PCI DSS-compliant third-party payment processors.

3.3 Order and Transaction Information

• Items ordered, customizations, and special instructions
• Order dates, times, and frequency
• Delivery address and delivery instructions
• Order confirmations and receipts
• Refund and complaint history

3.4 Usage and Technical Data

When you visit our website, we automatically collect technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Referring URLs and exit pages
• Pages viewed, links clicked, and time spent on pages
• Search queries entered on our site
• Session duration and navigation patterns
• Geographic location (city/region level, derived from IP address)

3.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. This includes session cookies, persistent cookies, and third-party analytics cookies. For more detailed information, please refer to Section 8 of this Privacy Policy.

3.6 Communications and Customer Service Data

• Email correspondence with our support team
• Records of phone calls (where permitted by law)
• Live chat transcripts
• Feedback, reviews, ratings, and survey responses
• Social media interactions and messages

3.7 Marketing Preferences

• Newsletter subscription status
• Promotional email opt-in or opt-out preferences
• SMS marketing consent
• Communication channel preferences

3.8 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in or interact with us via social media)
• Third-party delivery partners and aggregators
• Marketing and analytics providers
• Publicly available databases

4. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Coordinating delivery logistics and confirming order status
• Creating and managing your customer account
• Processing payments and issuing refunds
• Responding to your inquiries and customer service requests
• Sending order confirmations, receipts, and delivery notifications

4.2 Personalization and User Experience

• Remembering your preferences, saved addresses, and favorite orders
• Providing personalized menu recommendations
• Tailoring promotional offers based on your order history
• Improving website navigation and functionality

4.3 Analytics and Business Improvement

• Analyzing website traffic and usage patterns
• Measuring the effectiveness of our services and promotions
• Conducting market research and customer satisfaction surveys
• Identifying technical issues and optimizing website performance
• Developing new menu items and service offerings

4.4 Marketing and Communications

• Sending promotional emails, special offers, and coupons (with your consent)
• Notifying you about loyalty program rewards and benefits
• Delivering targeted advertising based on your interests and order history
• Conducting sweepstakes, contests, and promotional campaigns
• Sending newsletters and company updates

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, safety, and property of our customers, employees, and the Company

4.6 Legal Basis for Processing (Where Applicable)

Where required by applicable law, we rely on the following legal bases for processing your personal information:

• Performance of a contract: Processing necessary to fulfill your food orders and manage your account.
• Legitimate interests: Analytics, fraud prevention, and business improvement activities.
• Legal obligation: Compliance with applicable laws and regulatory requirements.
• Consent: Marketing communications and optional data collection activities.

5. Sharing Your Personal Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party companies that help us operate our business and deliver our services. These service providers may include:

• Payment processors: To securely process credit card and digital payments
• Delivery partners: To coordinate food delivery logistics
• Cloud hosting and IT service providers: To store and manage our data and infrastructure
• Email marketing platforms: To deliver promotional communications
• Analytics providers: Such as Google Analytics, to analyze website usage
• Customer service software providers: To manage support tickets and communications
• Fraud prevention services: To detect and prevent unauthorized activity

All third-party service providers are contractually required to use your information only as necessary to provide their services to us and to maintain appropriate security standards. They are prohibited from using your personal information for their own marketing purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Investigate, prevent, or take action regarding suspected fraud, illegal activity, or threats to safety
• Protect the rights, property, or safety of our customers, employees, or the public

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other corporate transaction, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption protocols.
• Secure payment processing: Payment data is processed through PCI DSS-compliant payment processors and is not stored in an unencrypted format on our servers.
• Access controls: Access to personal information is restricted to authorized employees and contractors on a need-to-know basis.
• Regular security assessments: We conduct periodic reviews of our security practices, systems, and infrastructure.
• Employee training: Our staff receives training on data protection and privacy practices.
• Incident response procedures: We maintain documented procedures for responding to data security incidents or breaches.

6.2 Data Breach Notification

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, we will notify you and, where required, the appropriate regulatory authorities in accordance with applicable law. Notification will be provided without undue delay and, where applicable, within the timeframes required by state breach notification laws, including those applicable in the State where you reside.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a resident of California, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collection and use, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information for monetary compensation.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of quality based on your exercise of these rights.

To submit a California privacy rights request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable requests within 45 days, with the possibility of a 45-day extension where reasonably necessary.

7.2 Rights Available to All U.S. Residents

Regardless of your state of residence, you have the following rights under our privacy practices and applicable federal law:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct inaccurate or incomplete personal information.
• Right of Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: chick-imos.click

We may need to verify your identity before processing your request to ensure we are not disclosing or deleting information belonging to another person. Verification may require you to provide certain identifying information such as your name, email address, and order history.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. This section provides a summary of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They help the website recognize your device on subsequent visits and remember your preferences and settings.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are placed. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website at chick-imos.click.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are as follows:

After the applicable retention period, we will securely delete, destroy, or anonymize your personal information. If you request deletion of your data before the end of the retention period, we will honor your request to the extent permitted by law, but we may retain certain information as required for legal compliance purposes.

10. Children's Privacy

We are committed to protecting the privacy of minors. Our website and online food ordering services are not directed to individuals under the age of 18, and we do not knowingly solicit or collect personal information from anyone under 18 years of age.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notice and verifying the claim, we will take prompt steps to delete the minor's personal information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. Any user who provides false information about their age to access our services does so in violation of our Terms of Service.

11. International Data Transfers

Imos Pizza is based in the United States, and your personal information is primarily collected, stored, and processed in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States for the purposes described in this Privacy Policy. We take appropriate steps to ensure that any international transfers of personal information are conducted in accordance with applicable privacy laws and that adequate safeguards are in place to protect your data.

If you have questions about the transfer of your personal information to the United States, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partner portals, and other external services. These links are provided for your convenience, but we do not control the content or privacy practices of those third-party sites.

When you click on a third-party link or access a third-party service from our website, you are subject to that third party's privacy policy and terms of use. We strongly encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices, security, or content of any third-party websites or services.

13. Your Choices and Opt-Out Options

We respect your right to control how your personal information is used. Below are the choices available to you:

13.1 Marketing Emails

You may unsubscribe from marketing and promotional emails at any time by clicking the "unsubscribe" link included in the footer of any marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional and service-related emails necessary to fulfill your orders.

13.2 SMS and Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any promotional text message or by contacting us directly. Standard messaging rates from your carrier may apply.

13.3 Account Information

You may update or correct your account information by logging into your account on our website or by contacting our customer support team at [email protected].

13.4 Do Not Track Signals

Some web browsers transmit "Do Not Track" signals to websites. Currently, there is no universally accepted standard for responding to such signals. Our website does not currently respond to browser-initiated Do Not Track signals. However, we provide you with the ability to manage cookie preferences as described in Section 8.

14. FTC Compliance and Consumer Protection

We operate in full compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts and practices in commerce. Our privacy practices are designed to be transparent, fair, and non-deceptive. We will not engage in practices that mislead consumers about how their personal information is collected, used, or shared.

We also comply with applicable CAN-SPAM Act requirements for commercial email communications, ensuring that all marketing emails include accurate sender information, honest subject lines, a physical mailing address, and a clear mechanism to opt out of future communications.

If you believe that we have engaged in any unfair or deceptive privacy practice, you have the right to file a complaint with the Federal Trade Commission. You can contact the FTC at:

• FTC Website: www.ftc.gov
• FTC Consumer Response Center: 600 Pennsylvania Avenue, NW, Washington, DC 20580
• FTC Helpline: 1-877-FTC-HELP (1-877-382-4357)

15. Filing a Privacy Complaint

If you have concerns about our privacy practices, we encourage you to first contact us directly so that we can address your complaint:

• Email: [email protected]
• Website: chick-imos.click

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority:

15.1 Federal Regulatory Authorities

• Federal Trade Commission (FTC): For consumer protection and privacy-related complaints. Visit reportfraud.ftc.gov

15.2 State Privacy Authorities

California residents may file complaints with the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

Residents of other states may contact their respective state Attorney General's office or consumer protection agency for privacy-related complaints.

16. State-Specific Privacy Rights

In addition to California rights described above, residents of certain other U.S. states may have additional privacy rights. We are committed to honoring applicable state privacy laws, including but not limited to:

• Virginia: Virginia Consumer Data Protection Act (VCDPA) — rights to access, correction, deletion, portability, and opt-out of targeted advertising.
• Colorado: Colorado Privacy Act (CPA) — similar rights to access, correct, delete, and portability of personal data.
• Connecticut: Connecticut Data Privacy Act (CTDPA) — rights to access, correct, delete, and portability.
• Texas: Texas Data Privacy and Security Act (TDPSA) — rights to access, correction, deletion, and portability.
• Other States: Additional state privacy laws that may become effective.

To exercise any state-specific privacy right, please contact us at [email protected], and clearly specify your state of residence and the right you wish to exercise. We will respond in accordance with the timelines required by applicable state law.

17. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technology. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Privacy Policy on our website at chick-imos.click;
• Where required by law or where we deem appropriate, notify you directly by email or through a prominent notice on our website.

Your continued use of our website or services after the posting of the updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns you may have. Our privacy team will make every reasonable effort to respond to your inquiry in a timely and thorough manner.